A recent deadly limousine crash took the lives of two South New Jersey residents on their way to the airport. The couple were inside a hired Lincoln Town Car (not one of our cars, but a competitor’s) around 3:45 a.m., when their driver lost control and struck the rear end of a trailer loaded with construction equipment. Our hearts go out to their families and our minds turn back to our number one priority: ensuring we continue to provide safe and luxurious transportation for all our customers.
At Royal Coachman we believe a limousine ride to the airport shouldn’t make you feel more anxious than the plane ride itself. That’s why, for the ultimate in luxury and security savvy business customers choose to take a ride with us. We make comfort and safety a dual priority, employing teams of well-trained chauffeurs who exemplify the finest standards in professionalism and excellence. Our customers rely on us to deliver them to their destination in comfort while employing the highest safety standards and we deliver, day after day. We pride ourselves in providing a safe and secure ride for all of our customers.
Because we are so committed to safety we have on staff both a Manager of Human Resources and a Chauffeur Manager who work together as a team to closely screen and train all new employees. Every chauffeur trainee is hand-picked from the very best applicants. Every new chauffeur attends our rigorous training course that produces exceptional drivers committed to the highest degree of professionalism. Our comprehensive training program includes a complete criminal background check. We conduct thorough drug and alcohol checks on every chauffeur who drives one of our vehicles. We also conduct thorough reference checks and extensive driver abstract checks. Our training program is one of the most complete and exhaustive training programs in the world and every chauffeur must complete it before getting behind the wheel of any Royal Coachman vehicle.
Every chauffeur who drives for Royal Coachman starts by attending our unique classroom training program where they learn proper customer service and safety. In the classroom environment they are required to understand our emphasis on customer safety and satisfaction. Once they complete the classroom training they move on to real world, on-the-road training where they have an opportunity to practice their on-the-road skills. This training also includes role-playing activities where the trainee chauffeur actually gets behind the wheel of a Royal Coachman vehicle and demonstrates their driving ability. A senior trainer will play the role of a client, riding in the back and instructing the driver, allowing the trainee an opportunity to demonstrate their full understanding of the level of safety and service we expect from every chauffeur.
Finally, our trainee chauffeurs spend two whole days on the road with a senior chauffeur mentor who guides them to understand the degree of professionalism required of all our drivers. We pride ourself on delivering the highest level of service and safety we can achieve because our customers deserve it. When you retain the services of a Royal Coachman Worldwide limousine, your expectations are that you will receive the utmost in luxury, safety and convenience and it is our pledge that we will meet or exceed those expectations. For our customers and for ourselves we expect and deliver nothing but the finest experience because we pride ourselves on excellence. That is the Royal Coachman promise.
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