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About Us

Royal Coachman, The Company

A family-owned and operated business, Royal Coachman, the company, has grown from a two-car, three-driver operation in 1969 into a top limousine service and one of the leading ground transportation companies in the world, providing its clients with airport transportation and limousine service in more than 600 destinations in every corner of the globe.

Headquartered in Denville, New Jersey, Royal Coachman is today managed by the second generation, children of company founder Bob Epstein – Amy O’Rourke, CEO and Jon Epstein, President.

Under Amy and Jon’s leadership and guidance, Royal Coachman continues to grow and prosper with an impressive list of clients, a loyal staff of more than 200 employees and a meticulously maintained fleet of more than 150 vehicles servicing local clients in the New Jersey and New York metropolitan area. The Royal Coachman global service network provides access to more than 7,000 sedans and 2,500 specialty vehicles in 600 cities in 100 countries.

Royal Coachman – Mission Statement

Our mission at Royal Coachman Worldwide is to provide excellence in chauffeured ground transportation and limousine service. We accomplish this with our professional staff, knowledgeable and trained chauffeurs, an immaculate latest-model fleet, state-of-the-art technology, and our dedication to providing the best possible service to all of our clients.

Royal Coachman Worldwide is a proud member of the:

  • National Limousine Association
  • Limousine Associations of New Jersey
  • Association of Corporate Travel Executives
  • Global Business Travel Association (GBTA)
  • Meeting Professionals International
  • The Morris County Chamber of Commerce
  • Women President’s Organization (WPO)
  • Women’s Business Enterprise Network Council (WBENC)
  • NJBTA, New Jersey Business Travel Association

Royal Coachman, Amy O’Rourke

Amy O’Rourke has always worked hard in and around her community and industry to share Royal Coachman’s success and her efforts have been recognized over and over again. Whether featured by American Express-OPEN in a television and radio ad campaign or accepting speaking engagements as a respected business owner and author of newspaper and business magazine articles, Amy’s involvement in the community and industry is well known and well-recognized, by a number of organizations and publications:

  • Women’s Enterprise Magazines “Top 100 Women Owned Business”
  • Named among “New Jersey’s Top 50 Women in Business” by NJBIZ
  • Has been selected as an honored member of “The Heritage Registry of Who’s Who”.
  • Royal Coachman named one of the “Top 50 Women Owned Businesses in the US”.
  • Member of the Morris County Chamber of Commerce.
  • Named a Top 2008 – 2014 Business by Diversitybusiness.com

“As a Certified Women Owned Business (WBENC), I feel a personal obligation to lend a hand to other women-owned businesses to succeed. If a woman is willing to do the work to live the dream, the rewards are there,” said O’Rourke.

“…innovation and keeping our message in the marketplace has kept Royal Coachman growing in a struggling economy. To me, this is my most significant business achievement in recent years.”
Amy O’Rourke
CEO, Royal Coachman

Customer Care

At Royal Coachman, we passionately care about the level of service provided to our passengers and their companies and at Royal Coachman we take the extra steps required to turn ordinary limousine service into exceptional limousine service.

This demands that all our employees take responsibility for their own actions and concentrate on building high quality business relationships at every level. We value collaboration, both internally and with our clients and partners, and reward the development of new solutions. We see ourselves, and would wish others to see us as:

  • Open, honest, pragmatic and trustworthy.
  • Proud of what we do.
  • Focused on performance and success.
  • Operating safely and responsibly.
  • Always learning.
  • Continuously improving.

Our goal is for every passenger to return and be eager to recommend us to others.

We’re going beyond business as usual – way beyond

Corporate social responsibility and sustainability initiatives are creating new challenges for our clients. We believe these challenges require an innovative way of delivering chauffeured services and raising the bar of what a superior limousine service company should deliver.

As we see it, true sustainability has nothing to do with adopting superficial changes to look good while continuing to do business as usual. Nor does it mean making changes that undercut business viability.

At Royal Coachman Worldwide, we believe that our commitment to the environment, specifically & sustainability in general requires the development of new technologies and services that will reposition the company to continue our leadership position and gold-standard sustainable services, delivered to the world’s leading companies.

The challenges we face remain complex when it comes to fulfilling the promise of environmentally-sustainable profitability. Royal Coachman’s senior management is steadfast in our efforts to convert sustainable practices into the hard and tangible business benefits environmental imperatives drive.

Sustainability will continue to be a major factor fueling Royal Coachman’s innovation engine as we explore new ideas and opportunities and an integral component of the conversations we have within the industry and with our clients.

Reviews     See more

Mini P.
5-stars
3 weeks ago
Embassy Suites in Berkley Heights booked Royal Coachman for my daughter's wedding. I was a little nervous at first, we had a schedule to follow for the days festivities. and then, i got a text from Royal Coachman telling us the name of the driver and his contact information. I was put at ease immediately. And then I met our driver, David Powell. He was absolutely amazing. He is so pleasant, on time and got the wedding party and our wedding guests to the venue on time and safely. He even checked in with us throughout the night to tell us he was there and to check if any guests needed to get back to the hotel. At the end of the night, he got everyone back to the hotel safely and his attitude is sellar! He is such an asset to Royal Coachman. I would definitely recommend!!
Tracy Hutzel
5-stars
2 months ago
Consistently amazing! Reliable, the drivers come at least 15 minutes early every time and are always very nice. I've used them for airport drop off and pick up multiple times and they make the process so easy. Provides me with a sense of calm knowing I don't have to worry about the airport transportation, which can be a headache. I highly recommend Royal Coachman!
Eric Sappenfield
5-stars
4 months ago
This was our second time using Royal for group transit. Our first experience was great. This trip was even better. Our driver David Powell arrived early with an immaculately clean bus. As our friends arrived he greeted each warmly and made sure they stuff was stowed safely yet accessible. Once on the bus it was smooth sailing directly to our destination. He reconfirmed pick up details and told us where he would be and how to reach him if necessary. I did not need to do anything. The ride home was as easy as getting there. A credit card had been dropped behind a seat and David called to let me know he had it. We will definitely be using Royal for any of our future needs and highly recommend others do the same!
Sharonda Copeland
5-stars
2 weeks ago
Excellent service provided by my driver Jacquan of Royal Coachman. He was very friendly and professional. The car was very clean; also a comfortable ride. Will definitely be using their service again and will highly recommend to others. Royal Coachman is my preferred car service for all future trips.
William Abbate
5-stars
3 months ago
Top notch company. Beautiful 14 person Sprinter. The driver (Joe) provided exceptional service. Very honest company as well. They found an expensive pair of gold sunglasses that one of my guests lost in the Sprinter and they promptly returned them. I highly recommend this company for your ground transportation needs. A+

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