What separates a truly great limo company from its competition? We think it has everything to do with a great passenger care model and an adherence to a standard of excellence that is the envy of our competition.At Royal Coachman, we not only say we do that—we demonstrate it by creating a passenger experience that is unmatched in our industry.
We model all of our best practices after a governing principle called Duty of Care- an effective system of checks and balances that all transportation companies aspire to, but which few adhere to consistently.
We believe that providing a consistently superior passenger experience is tantamount to gaining and keeping your loyalty and trust, and that is just what we do. We cordially invite you and your employees to experience the Royal Coachman difference, and look forward to meeting all your corporate ground transportation needs.
Drivers for Royal Coachman undergo an exhaustive series of personal and professional background checks to ensure that everyone we hire is trustworthy, experienced, and fully dedicated to providing you with the best possible experience.
Our drivers have a minimum of two years’ experience as a commercial driver or chauffeur, a clean criminal history, and an impeccable driving record. They are fully committed to meeting all the needs of your most valued clients and employees.
We maintain a very high retention rate – believed to be the highest in the industry – with our chauffeurs averaging more than seven years of service with us. This is due, we believe, to our large book of business, our benefits package, our philosophy of treating employees the same way we treat our customers, our state-of-the-art technology, and our intensive, ongoing training and safety programs.
Royal Coachman chauffeurs can be easily identified by their crisp black suit, white shirt and company tie. All our chauffeurs undergo a stringent series of background screenings and training (by us as well as our insurance company and the state of New Jersey). The chauffeur background checks include criminal, drug & alcohol, DMV, social security verification – and our interview process ensures that each shows a strong work ethic with excellent customer service skills.
Royal Coachman chauffeurs receive both classroom and on-the-road training which includes classes in customer service, safe driving skills, and proper use of the latest technology, as well as on the road defensive driver training by a certified AAA Motor Club and Smith System certified defensive driving instructor.
At Royal Coachman, we are proud to provide our passengers with a truly impressive experience that includes a smooth, comfortable ride in one of our diverse fleet of late-model luxury vehicles. Each car is meticulously maintained inside and out, and is kept in top running condition. We retire our vehicles long before they show any sign of wear or develop persistent operating issues to ensure a worry- and stress-free ride every time.
All of our cars follow both state and local regulations governing registration, inspection, and required markings, as set forth by applicable laws.
Our drivers each carry high limits of liability auto insurance and name Royal Coachman as an insured entity. We also maintain additional coverage to ensure that, in the unlikely event of an accident, your needs are fully met and expenses paid.
Both Royal Coachman and its drivers maintain all relevant coverage in an effort to meet and exceed all state and local regulations. We also have a strict set of standards and procedures, which our drivers are trained to follow, to ensure your safety and security in the event an accident or other kind of emergency occurs.
Our company’s mobile app allows passengers to track vehicles in real time via GPS interface. You always know where your car is and when it will arrive. Our app provides other valuable information as well, including specifics about your vehicle and a photo ID of your driver.
We at Royal Coachman are fully committed to the protection of your personal information and data. This is why we maintain an IT platform that is constantly being updated and maintained to ensure against every known vulnerability. From the collection to the transmission to the storage of your private data, you can have confidence that your information is safe and secure at all times.
We value your opinions and are always looking for ways we can improve. After your ride, we encourage you to complete and return our satisfaction and driver-rating surveys so we know what we did right, what needs improvement, and anything else you want to tell us about your experience.
We proudly serve the needs of our clients throughout the state of New Jersey, and thank you for considering us as your go-to company for all your corporate ground travel needs.
We have $10 million (CSL) in Automobile Liability coverage. We have our primary $5 million dollar policy combined with an additional Auto Liability Excess policy of $5 million, bringing our total coverage to $10 million dollars. Our coverage exceeds all federal and state mandated limits.
Our general liability coverage is $1 million per occurrence and $2 million in aggregate. In addition, we have a $5 million dollar Excess General Liability policy above these limits bringing our total coverage to $6 million per occurrence.
Our workers compensation policy meets all state mandated requirements and Royal Coachman carries a $5 Million Employers Practices Liability Insurance policy as well as.
Finally, our Cyber Insurance provides a variety of insurance coverages for you and your organization in the event of a breach of data. While we have never had a situation where Cyber Insurance was needed, we find in the environment we are in now with technology playing such a large part of all our businesses, that it is prudent make sure our customers, as well as Royal Coachman, are covered in the unlikely event of a data breach on our computers.
Worldwide Chauffeur Driven Service!
