Frequently asked questions

We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests.

Feel free to call our customer care or sales specialists at 800.472.7433 to find out about our discount policies.

Absolutely. We handle groups from five to 3,000. We have buses, stretch limousines, motor coaches and executive vans ready to meet your party, whether they are trainees arriving at the airport, top executives planning a retreat to a resort or relatives coming in from out of town for a special event, and we can provide designated group reps and coordinators to help organize your needs.

Yes. We work with many corporations who face this problem and help them by providing a shuttle service. We also can shuttle employees to and from city bus or train stations for companies that have relocated.

No problem. Our dispatchers are available to assist customers 24 hours a day, seven days a week. Keep our 800-472-7433 number handy at all times.

Don’t worry. It’s our job to stay on top of this. Our automated system will track your flight and will know when and at what terminal it will arrive. However, should you change your flight plans for any reason, we ask that you call us at 800.472.7433 as soon as possible to give us your new carrier, flight number, arrival time and destination.

We handle the limousine transportation needs of both business and private customers. Many of our customers request our services for parties, weddings, bar/bat mitzvahs, confirmations and other special events, as well as trips to and from the airport. In light of the increased airport security demands and the desire for many travelers to save time by avoiding the additional hassles of parking cars, our airport business has grown dramatically.

Specific meeting instructions will be given at the time of booking if there is a different meeting procedure in your destination city.
Newark Airport (EWR) Domestic – meet at the baggage claims level at the bottom of the escalator in the meet and greet area.

Newark Airport (EWR) International – meet outside of the customs area.

La Guardia (LGA) – meet at the baggage claims area of the airline on which you arrived.

Kennedy (JFK) Domestic – meet at the baggage claims area of the airline on which you arrived.

Kennedy (JFK) International – meet outside of the customs area.

Newark Penn Station – meet outside on the island beyond the Taxi/Bus lane.

MetroPark Train Station – meet along the Taxi/Limo Standing Lane at the base of the stairs from the train platform.

Penn Station, NYC – Follow signs for the taxi and limo stands located on the corner of 8th Avenue & 31st Street.

Our chauffeurs meet customers at the designated “meet and greet” area at each airport. Once you get off the flight, just follow signs to ground transportation. Our chauffeurs’ attire and signs are easily recognizable.

The payment of gratuity is completely discretionary and may be increased, decreased or eliminated entirely based on your service experience.

By credit card, once the service has been completed. We accept American Express, Master Card, Visa, Discover, and Diner’s. If you pay for your trip with a debit card, your bank statement will show two entries, a pre-authorization which is 10% higher than the confirmation in order to cover extras like waiting time or extra stops that may occur, and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank’s policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren’t combined into one single transaction.

Feel free to call our customer care or sales specialists to find out about our discount policies.

The payment of gratuity is completely discretionary and may be increased, decreased or eliminated entirely based on your service experience.

Our affiliates must mirror our customer service and operations philosophy. Our dedicated affiliate manager is responsible for screening affiliates and making sure they maintain the highest standards. We conduct regular site visits to ensure this.

Yes, everything is one-stop shopping from reservation to billing, automated within 24 hours. Our technology allows customers to receive billing in a way that is most convenient for them. Receipts can be obtained online or via email.